Features
Customer Experience Management Features
Reliable Reviews is a robust resolution to cultivate and manage your customer feedback and online reviews. With dozens of options, and customizations, to satisfy your customer experience goals.
As a Software as a Service (SaaS) based solution, we constantly add and enhance features to grow with the internet and the industry. Small business, multi-location, and enterprise will find the right combination of features to drive your business up. Check it out below..
Generating Review & Feedback
Request customer feedback and online reviews from your customers to fuel your online marketing. With over a dozen ways to engage customers in feedback, including email and outbound and inbound SMS text messages, Let Reliable.Reviews generate more feedback and reviews with a smart, robust and easy to use service.
Request reviews on over 100 sites
Acquire 1st-party & 3rd-party reviews
Short URLs (web & social)
Multi-location locator *PRO
Outbound SMS requests *PRO
Outbound email requests *PRO
*PRO EXECUTIVE ONLY
Reputation & Review Monitoring
Don’t miss a review! Good or Bad! Our review tracking monitors your reputation profiles across 30+ review sites and brings all your reviews together into one place. Allowing you to manage, respond and report on them with ease. Responding to reviews helps build trust and lifetime customer morale.
Monitoring of 50+ review sites
Review management
Google Review
Attributes monitoring *PRO
Email notifications
*PRO EXECUTIVE ONLY
Marketing & SEO
See why we are the leader in this important category. Market your reputation and reviews with our Review widget, Conversion Pop-up and other features. Drive traffic with search engine optimization (SEO) visibility and convert website visitors to leads with beautifully designed integrations for your website.
Review widget for your website
Google review schema
Tag widget *PRO
Aggregate review rating badge
Social sharing of reviews *PRO
*PRO EXECUTIVE ONLY
Gather & Manage
As our name implies, we help you gather up all of your customer feedback, reviews, data, surveys and more in one place. Our user friendly features allow you to engage more customers in valuable feedback so you can manage your customer’s experience. Get a complete view of your business through the eyes and voice of your customer.
Customer activity dashboard
Net Promoter Score
Survey questions
Open text customer feedback
1st-party reviews
Customer profiles
Repeat customer feedback
Feedback theme tags
User management
Advanced filters & sorting
Job IDs, custom IDs & tags
Auto-tagging *PRO
*PRO EXECUTIVE ONLY
Measure & Report
Our suite of reports lets you view your data the way you want. Our reports are visually engaging with the features you need to filter, sort, customize and compare. We know that capturing, benchmarking and tracking your reputation efforts are key to big improvements.
Brand/Account level reporting
State/Region level reporting
Location level reporting
Advanced filtering
Report template creation
Net Promoter (NPS) reports
Reviews reports
Comparison reports
Status reports
Automated email report delivery
CSV data downloads
Report API *PRO
Insights Report *PRO
Custom reports *PRO
*PRO EXECUTIVE ONLY