Customer Experience Management Features

Reliable Reviews is a robust resolution to cultivate and manage your customer feedback and online reviews. With dozens of options, and customizations, to satisfy your customer experience goals.

As a Software as a Service (SaaS) based solution, we constantly add and enhance features to grow with the internet and the industry. Small business, multi-location, and enterprise will find the right combination of features to drive your business up. Check it out below..

Generating Review & Feedback

Request customer feedback and online reviews from your customers to fuel your online marketing. With over a dozen ways to engage customers in feedback, including email and outbound and inbound SMS text messages, Let Reliable.Reviews generate more feedback and reviews with a smart, robust and easy to use service.

Request reviews on over 100 sites

Acquire 1st-party & 3rd-party reviews

Short URLs (web & social)

Multi-location locator *PRO

Outbound SMS requests *PRO

Outbound email requests *PRO


Reputation & Review Monitoring

Don’t miss a review! Good or Bad! Our review tracking monitors your reputation profiles across 30+ review sites and brings all your reviews together into one place. Allowing you to manage, respond and report on them with ease. Responding to reviews helps build trust and lifetime customer morale.


Monitoring of 50+ review sites

Review management

Google Review
Attributes monitoring *PRO

Email notifications


Marketing & SEO

See why we are the leader in this important category. Market your reputation and reviews with our Review widget, Conversion Pop-up and other features. Drive traffic with search engine optimization (SEO) visibility and convert website visitors to leads with beautifully designed integrations for your website.

Review widget for your website

Google review schema

Tag widget *PRO

Aggregate review rating badge

Social sharing of reviews *PRO


Gather & Manage

As our name implies, we help you gather up all of your customer feedback, reviews, data, surveys and more in one place. Our user friendly features allow you to engage more customers in valuable feedback so you can manage your customer’s experience. Get a complete view of your business through the eyes and voice of your customer.

Customer activity dashboard

Net Promoter Score

Survey questions

Open text customer feedback

1st-party reviews

Customer profiles

Repeat customer feedback

Feedback theme tags

User management

Advanced filters & sorting

Job IDs, custom IDs & tags

Auto-tagging *PRO


Measure & Report

Our suite of reports lets you view your data the way you want. Our reports are visually engaging with the features you need to filter, sort, customize and compare. We know that capturing, benchmarking and tracking your reputation efforts are key to big improvements.

Brand/Account level reporting

State/Region level reporting

Location level reporting

Advanced filtering

Report template creation

Net Promoter (NPS) reports

Reviews reports

Comparison reports

Status reports

Automated email report delivery

CSV data downloads

Report API *PRO

Insights Report *PRO

Custom reports *PRO