Listed below are frequently asked questions about Reliable.Reviews as a customer feedback and online review platform. These FAQs cover many high-level questions. If you are seeking detailed specifics about our platform or features, please see our User Guide for more information.
Reliable.Reviews is designed to let a business or an agency working on their behalf easily implement a customer feedback and online review management solution. The product automatically requests and tracks customer feedback, helps discourage bad reviews, streams reviews out to the business website and encourages happy customers to leave online reviews across the Internet.
ProTip: Online Reviews are becoming increasingly important in the decision process of your customers and clients. Search Engines such as Google rank websites with reviews higher!
Reliable.Reviews can be used for “any” type of business that can benefit from a consistent process for generating, capturing, and responding to customer feedback so they can create a virtuous cycle of customer engagement and service improvement.
Reliable.Reviews is designed to let a small business (or an agency working on their behalf) easily implement a best practice customer feedback/review management process.
The product automatically solicits and tracks feedback, minimizes the number of bad reviews, pushes testimonials out to the business website and encourages happy customers to leave reviews across the Internet.
Key benefits of Reliable.Reviews:
#1 Get better search results: The more reviews and testimonials you get, the better your search results become. Which leads to more customers and more reviews.
#2 Capture feedback: Get in the habit of creating a dialogue with customers so you can build on your strengths, catch problems early, and constantly improve your service.
#3 Generate word-of-mouth: Reliable.Reviews helps you generate the referrals, testimonials, and other word- of-mouth feedback that leads to repeat business.
The short answer is “No” — You do not need to have a physical address.
A physical address is only needed to register for Reliable.Reviews. Use your business mailing address or any other address. After sign up click on “Settings -> Email Templates” and you can upload a business logo or image at the bottom of the page that will replace the address and Google Maps box in all your customer interactions.
Reliable.Reviews does not have any hidden fees, contracts, locks or termination fees. Your account is billed monthly and you can cancel at any time.
We won’t hold your reviews and data hostage either — You can export all your customers and reviews at any time.
“Yes” to all of the above.
#1 Reliable.Reviews uses “Responsive design” and works great on any PC, Mac, tablet, iPhone, Android phone and more.
#2 Reliable.Reviews works with all modern browser versions of Internet Explorer, Safari, Chrome, and Firefox etc.
#3 Reliable.Reviews also works on all types of websites – HTML, PHP, Drupal, Joomla, WordPress, and more.
Reliable.Reviews is a fully automated solution and for many businesses only requires about 15 to 30 minutes of work each week or less depending on many factors and settings you utilize.
Once you have created your account you can take advantage of several automated features, such as automatically send and receive feedback emails and alerts. Automatically approve positive reviews to show on the web, while hiding negative ones. As well as automated follow up and reminder emails to just name a few.
Please visit the UserGuide found here for detailed information about using Reliable.Reviews
Reliable.Reviews offers many ways to get answers and help using our platform. These methods include:
- Email support via firstname.lastname@example.org
- A Quick Start Guide for new accounts to get up and running
- A comprehensive User Guide found here
Reliable.Reviews was created and is maintained by well known industry experts. We focus on providing an affordable, effective and intuitive customer feedback and online review platform for you.
Only with Reliable.Reviews can you be assured that changes in local search, schema markup and reputation management find their way into your online presence right away.